Bounce Ball's Privacy Policy — Your information is safe with us

Bounce ball (bounceball.app) deeply respects and values your privacy. This Privacy Policy provides full transparency on how personal information collected during your use of our platform is stored, used, and protected.

By accessing our site or using our services, you agree to this Privacy Policy. Please read this document carefully. If you have any objections, please refrain from using our services or contact our support team.

Bounce ball collects only the information that is essential for delivering our services. We do not collect any unnecessary data. Below is a detailed list of what we collect:

In addition to the information you voluntarily provide at registration, our servers automatically collect certain technical data, such as your browser type, operating system, and the time of your site visits. This information is used solely to improve security and service quality.

Bounce ball uses your data only for specific, legitimate purposes. We never sell your information to third parties for commercial gain. Your data is used for:

• Account management: To secure your registration, login, and account.
• Payment Processing: To securely process deposits and withdrawals.
• KYC & Compliance: For legal compliance and age verification purposes.
• Customer Service: To resolve issues and answer your questions.
• Fraud Prevention: To detect and prevent suspicious activity.
• Service Improvement: To analyze usage patterns and improve our service quality.
• Responsible Gaming: To identify and assist with problem gambling behaviors.
• Marketing Communications: To send you relevant offers and promotions with your consent.

Bounce ball retains your data only for as long as it is necessary or legally required. Retention periods vary depending on the type of data:

• Account data: for the duration the account is active and a minimum of 5 years after closure.
• Financial transaction records: a minimum of 5–7 years as required by law.
• Communication records: up to 3 years for customer service purposes.
• Technical logs: up to 12 months for security purposes.
• Marketing consent data: retained until consent is withdrawn.

Once the retention period expires, your data is securely deleted or anonymised in a way that makes it impossible to identify you.

Bounce ball never sells your data. However, in limited circumstances, necessary information may be shared with trusted partners:

• Payment Processor: Necessary information shared with payment partners such as bKash, Nagad, and Rocket to process deposits and withdrawals.
• Game Provider: Limited information shared with licensed game companies for game software operation.
• Security Partner: With specialist agencies for fraud detection and prevention.
• Legal authorities: Upon a valid court order or lawful request from a law enforcement agency.

Bounce ball uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help the site remember your preferences.

Types of cookies we use:

• Essential cookies: Essential for core site functionality, such as maintaining login sessions.
• Functional cookies: Remembers your language preference and personalized settings.
• Analytics Cookie: Collects site usage statistics to help improve our services.
• Security Cookie: Used to detect fraud and unauthorized access.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain features on the site.

Bounce ball believes you have full ownership over your own data. We provide you with the following rights:

Bounce ball uses industry-leading security technology to protect your data. Our security infrastructure is reviewed and updated regularly.

• All data transfers are secured with 256-bit TLS/SSL encryption.
• Sensitive data stored on servers is encrypted using AES-256 encryption.
• Regular security audits and penetration testing are conducted.
• A 24/7 monitoring system is in place to detect unauthorized access.
• Staff access to data is restricted based on role.
• Data backups are stored securely on a regular basis.

Bounce ball is fully committed to protecting minors from online gaming. Our platform is strictly for users aged 18 and above.

• Age verification is mandatory during registration.
• We do not knowingly collect any data from individuals under the age of 18.
• Any account found to belong to a minor will be closed immediately.
• Arrangements are in place to delete a child's data upon a parent's request.

If you believe a minor is using our platform, please notify our support team immediately.

Bounce ball may update this Privacy Policy from time to time. Changes may be made due to legal updates, new services, or security improvements.

• We will notify you by email or on-site before any significant changes take effect.
• The date of any change will always appear at the top of this page under "Last Updated".
• Continued use of the site after any changes constitutes your acceptance of the updated policy.
• We can provide previous versions of the policy upon request.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our data protection team. We aim to respond within a maximum of 30 business days.

To learn more about us About Us Visit the page. For more information on privacy and responsible gaming, Responsible Gaming Visit the page.