Bounce ball's Terms and Conditions — in plain English

Bounce ball is one of Bangladesh's most trusted online gaming platforms. Please read these Terms and Conditions carefully before using our website bounceball.app. This document constitutes a legally binding agreement between you and bounce ball.

These Terms and Conditions apply to all bounce ball services, games, bonus offers, and transactions. If you do not agree with any of these terms, we ask that you refrain from using our platform.

Registering on bounce ball requires you to provide accurate and complete information. Creating an account with false details is strictly prohibited, and any such account will be terminated immediately upon detection.

Each person may register only one account. Any attempt to open multiple accounts under the same name, IP address, or payment method will result in all accounts being closed and associated balances may be forfeited.

• Provide your correct name, date of birth, and contact details at the time of registration.
• Email address or mobile number verification is mandatory.
• It is your responsibility to keep your account password secure and confidential.
• Contact the support team if you need to update your information.

The following requirements must be met to participate on bounce ball:

• You must be at least 18 years old.
• You must not reside in a jurisdiction where online gaming is strictly prohibited.
• You must be of sound mind and capable of making independent decisions.
• Registration is not permitted if you are enrolled in an active self-exclusion program.

Bounce ball supports deposits via bKash, Nagad, Rocket, and other popular payment methods. Each payment method has its own minimum and maximum deposit limits, which are displayed on the platform.

• The minimum deposit generally starts from BDT 500.
• Only use payment methods registered in your own name.
• Using third-party payment methods is prohibited.
• Deposits are generally credited to your account instantly.
• If you experience any payment issues, please contact support within 24 hours.

Withdrawing your winnings from bounce ball is a fully transparent and secure process. The following conditions must be met before a withdrawal can be processed:

• KYC (Know Your Customer) verification must be completed before any withdrawal can be processed.
• Withdrawals are generally processed to the same payment method used for the deposit.
• The minimum withdrawal amount is BDT 500.
• Wagering requirements must be met before bonus funds can be withdrawn.
• Approved withdrawals are generally processed within 30 minutes to 24 hours.

Bounce ball reserves the right to freeze withdrawals and conduct an investigation in cases of suspected fraud or suspicious activity. All withdrawal requests are reviewed by our risk management team.

Bounce ball's bonuses and promotions offer extra value to our members. However, each bonus comes with specific terms that you should read carefully.

• The welcome bonus is available to new members only and applies to the first deposit exclusively.
• Bonus funds cannot be withdrawn directly — withdrawal is only possible after wagering a specified amount.
• Multiple bonuses cannot be active at the same time unless explicitly stated otherwise.
• Bonus codes have a defined expiry period.
• Bounce ball reserves the right to modify or withdraw any bonus offer at any time.

All games on bounce ball meet international standards, and every game outcome is determined by RNG (Random Number Generator) technology.

• Each game has its own RTP and house edge, which are displayed on the game page.
• If a game is cancelled due to a technical error, the bet amount will be refunded.
• In Live Casino games, the dealer's decision is final.
• If your internet connection drops during an active bet, the game provider's rules will apply.
• Bounce ball reserves the right to void any round in which a software error or abnormal outcome is detected.

The following activities are strictly prohibited on bounce ball. Any account found engaging in them will be closed immediately:

• Using bots, scripts, or automated software to play games.
• Money laundering or transactions involving illegal funds.
• Abusing the bonus system or claiming bonuses through multiple accounts.
• Attempting to hack into another member's account.
• Exploiting technical vulnerabilities in the platform.
• Use of third-party payment methods.
• Sharing account credentials with other members.

Bounce ball treats the security of your personal information as its highest priority. We never share your personal or financial data with unauthorized third parties.

Information collected on our platform is used solely for service improvement, KYC verification, and legal compliance. For more details, please see our Privacy Policy Read them.

Bounce ball believes gaming should be a healthy form of entertainment. We encourage all our members to play responsibly.

• Please do not bet beyond your means.
• Take advantage of deposit limits, session timers, and self-exclusion tools.
• If you notice signs of gaming addiction, please notify the support team.
• Bounce ball never encourages chasing losses with additional bets.

To learn more about responsible gaming, visit our Responsible Gaming Page page.

Bounce ball reserves the right to close or suspend any account under the following circumstances:

• If these Terms and Conditions are violated.
• If evidence of fraud or fraudulent activity is found.
• If you fail KYC verification or provide false information.
• In the case of accounts that have been inactive for an extended period.

Members may also close their account at any time through the support team. Any valid balance remaining at the time of closure will be refunded, but bonus balances will be voided.

Bounce ball reserves the right to update or modify these Terms and Conditions at any time. Members will be notified in advance of any significant changes via email or platform notification.

Continued use of the platform after updated terms are published will be considered acceptance of the new terms. We recommend checking this page regularly.

If you have any questions or concerns about these Terms and Conditions, please contact bounce ball's support team. Our support staff is available 24/7, seven days a week.

• Live Chat: Available anytime after logging in to the platform.
• Email: [email protected]
• Response time: typically within 24 hours.